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We are a team of technology professionals dedicated to providing innovative, reliable, and integrated technology solutions in alignment with city goals and objectives, while delivering excellence in customer service.
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The Technology and Innovation Services team provides installation, maintenance, purchasing, and support for a variety of hardware, software, services, and peripherals. These services include:
If you have new hardware or software that needs to be installed or would like to make an IT purchase through the Technology and Innovation Services department, please request a service through our Service Catalog
Browse the service catalog
IT generalist support. Solutions can usually be accomplished in minutes.
IT support with more in-depth levels of troubleshooting. Solutions can usually be accomplished in under an hour.
Support requests escalated to Advanced help desk tier are typically not work stoppages and are added to the work queue. These technicians will review information gathered from the previous tiers, contacting the customer within 48 hours and resolving within 72 hours.
The TIS Help Desk can be reached by calling
A work stoppage is defined as:
Some issues are common and can be resolved without the need for assistance from the TIS Help Desk. We have gathered answers to the most popular questions so that you can avoid the wait and get to a resolution faster.
Browse FAQs
Video tutorials, Infographics, and Step by Step Instructions are a great way to quickly get up to speed. To gain skills with OneDrive, SharePoint, and the rest of Office 365. Please search the Office 365 Training Center to watch and learn.
Visit Office 365 Training Center
The following five key initiatives will be implemented in 2017-2018 to support the growth and development of the city of Tukwila through investing in Technology and Innovation Services:
24x7 access by city employees to a 3rd party IT Help Desk via phone, chat, and or email. Online self-service help training videos and in-person instructor led classes are also available.
Move on premises database and applications servers to the cloud, providing better scalability and reduced usage cost, on demand services, and better security and data protection for city systems.
Build out city wide GIS data warehouse and single source addressing system. Integrate GIS data into key systems and build out key tools for data systems.
Refresh aging computers, peripherals, and laptops to support software packages and provide increased mobility, better employee productivity, and better continuity during a disaster event.
Customer ticketing and requests will come though one portal. Employees can access services through a store-like interface. Pricing, order status, and SLAs are made visible and tracked.